Hallmedia

Habit Zen · iOS & Android

Support

Need help with Habit Zen? Browse the common questions below or reach out directly — we're a small team and we read every message.

Contact Support

Email us at the address below. To help us resolve your issue faster, please include:

  • Your device type and model (e.g., iPhone 15, Pixel 8)
  • Your operating system version (iOS or Android)
  • The Habit Zen app version (found in the App / Play Store)
  • A brief description of the issue and steps to reproduce it
support@hallmedia.tv

We aim to respond to all support requests within 2 business days.

Common Questions

  • My habit streaks are not updating correctly.

    Make sure your device clock and time zone are set correctly, as streaks are calculated based on your local date. If the issue persists after checking your time zone settings, try closing and reopening the App. If streaks are still wrong, contact us with your device model, OS version, and a description of the discrepancy.

  • I am not receiving habit reminders.

    On iOS, go to Settings → Notifications → Habit Zen and confirm that "Allow Notifications" is enabled. On Android, go to Settings → Apps → Habit Zen → Notifications and ensure notifications are turned on. Also confirm that reminders are enabled and scheduled within the App itself under your habit settings.

  • How do I allow or revoke notification access?

    On iOS, go to Settings → Notifications → Habit Zen and toggle notifications on or off. On Android, go to Settings → Apps → Habit Zen → Notifications to manage notification permissions.

  • How do I connect or disconnect Apple Health or Google Fit?

    On iOS, go to the App settings and select Health Integration, then tap Connect or Disconnect. You can also manage permissions from Settings → Privacy & Security → Health → Habit Zen. On Android, manage the Google Fit connection from the App settings under Integrations.

  • The App is crashing or behaving unexpectedly.

    Please update the App to the latest version via the App Store or Google Play, then restart your device. If the issue continues, please contact us and include your device model and OS version so we can investigate.

  • How do I delete my account and data?

    You can request deletion of all data associated with your use of Habit Zen at any time. See our Data Deletion page for step-by-step instructions. Data Deletion page

  • Is Habit Zen available on both iOS and Android?

    Yes. Habit Zen is available on the Apple App Store (iOS 15 and later) and Google Play (Android 8.0 and later).

Other Resources